Condo with penthouse on top showing why should design for 1% first but build for 80% first

When is it wrong to focus on the 20% of the use cases that meet the needs of 80% of your customers?

When your goal is to develop a Minimum Viable Replacement, i.e. retire and migrate all of your customers off an existing system.

Unlike in the scenario of an…


Are you engaged in a digital transformation initiative, working to retire systems as part of a merger and integration project, or sunsetting a legacy product? …


It’s easy to predict with almost 99% certainty that at least 80% of the popcorn will pop within 5 minutes of applying a high enough heat.

In fact, after enough observations you may be able to predict when the first popcorn will pop, and how long it will take before…


Memphians, a Technami of automation is coming. We can either surf the Technami to success, or be crushed by it, as new technologies eliminate lower-skill warehouse-type work while driving demand for higher-tech skills, demand that we can’t currently meet.

The Memphis Chamber of Commerce’s UpSkill 901 initiative is the first…


What is product journalism?

It’s the merging of product development/management and journalism to create long-lasting solutions to ongoing challenges that help users make decisions, build community and potentially take action to improve outcomes.

Unlike traditional journalism where the launch of an article, infographic or even interactive application is largely the…


Today, when we discuss personalization, most people tend to think of it from a Netflix or Facebook perspective, where the content itself is not personalized, but instead an algorithm recommends content for you to view.

The much, much bigger opportunity is to provide personalized content that provides insights targeted to…


Discrimination allegations against owners of Flight Restaurant in Memphis

How is it possible that in a majority Black city and county, so many “upscale” restaurants, retail establishments, organizations and other entities have so few Black employees and members?

Ever since I moved here 13 years ago, I’ve been shocked, amazed and horrified at the number of restaurants, retailers, professional-service…


I’m having flashbacks to being at the Los Ángeles Federal Building the night the police were acquitted for beating Rodney King.

It was a peaceful protest with maybe 400 to 1,000 people chanting, “No justice,no peace!”, …


Chances are you suck at telling your story, and don’t really understand all the value you offer, so I’ll share a few tips based on my own job searches and helping dozens of people over the years tell their stories.

First, embrace the fact that you need help from others…


“Kevin, sorry but you’re a cost center, we’re going to have to let you go.”

The words struck me first like a punch to the solar plexus knocking the wind out of me, followed by an uppercut to the jaw sending tears streaming down my face.

I wondered how I…

Kevin Mireles

Dad. Husband. Cyclist. Undercover Chicano. Fortune 100 and Startup Veteran. http://www.DontMakeMeWork.com

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